Synology Replacement Service (SRS) provides convenient hardware replacement services for the selected models.

PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU.

PLEASE NOTE THAT SYNOLOGY'S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED.

THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY'S INTERNAL RECORDS.

(b) ‘‘New Product‘‘ means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor, reseller, or Synology Store.

(c) ‘‘Replacement Product‘‘ means all Synology products which have been replaced by Synology's affiliate or an authorized Synology distributor, reseller, or Synology Store through return merchandise authorization (RMA) procedure, not including those sold as ‘‘as is‘‘ or with ‘‘no warranty‘‘ by anyone.

(d) ‘‘Certified Refurbished Product‘‘ means all Synology products which have been refurbished by Synology and sold by Synology Store.

(f) Other definition: ‘‘Customer‘‘ means the original person or entity purchasing the Product from Synology, an authorized Synology distributor or reseller, or Synology Store; ‘‘Synology Store‘‘ means an online shop operated by Synology; ‘‘Software‘‘ means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software.

Warranty Period (a) ‘‘Warranty Period‘‘: The warranty period starts on the purchase date shown on the receipt or invoice presented by the Customer.

For New Product, the Warranty Period is specified at Product Support Status.

For Certified Refurbished Product, the Warranty Period is two years, unless explicitly stated in the offer of the Certified Refurbished Product.

The above Warranty Periods do not apply to Products sold as ‘‘as is‘‘ or with ‘‘no warranty‘‘.

If a valid purchase receipt or invoice is not presented, the Warranty Period for the Product shall start from the manufacturing date according to Synology's internal records.

(b) ‘‘Extended Warranty Period‘‘: For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty.

For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus.

(c) ‘‘Immediate termination of Warranty Period‘‘: For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the ‘‘product specifications‘‘ of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the ‘‘product specifications‘‘ attached to the purchased Product.

2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period.

Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product.

Synology provides no warranty for Replacement Product sold as ‘‘as is‘‘ or with ‘‘no warranty‘‘.

The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synology Store and Synology's affiliates, resellers, and Synology-authorized distributors.

The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party.